COVID-19 Policy

Body and Mind Massage Therapy - Award Winning Thai Massage Newcastle

Coronavirus (COVID-19) Infection Prevention & Control Policy for Body and Mind Massage & Spa

 

All of us have been affected by the coronavirus (COVID-19) pandemic.

We have missed being able to offer you the treatments that we know you love, and we are looking forward to seeing you again as soon as possible.

Our priority is to keep you as safe as possible, and prior to re-opening the salon, we have implemented a number of changes which we would like to make you aware of. During the time the salon has been shut, we have completed the Coronavirus (COVID-19) infection and control course which is accredited by the Guild of Professional Beauty Therapist Ltd. The UK trade body for our industry. We have since made a number of changes in the way that we operate that you will notice when you next visit.

Appointments

If any of our staff feel ill or have symptoms of COVID-19, they will self-isolate immediately and not come into the salon. This may mean that we have to cancel your appointment at short notice. We appreciate that this maybe inconvenient, but it is done entirely for your own safety. If your appointment is cancelled, you will be able to re-book again or ask for a voucher.

If you or any of the people you live with feel ill or display any symptoms of COVID-19 please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to illness.

Visiting the Salon

For your safety and to maintain social distancing, we ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for your appointments as this may mean that you come into contact with other clients who are just leaving.

We have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets door handles etc, are wiped clean using disinfectant products between clients.

All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.

Wherever possible we will utilise environmentally, friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.

You will have access to soap and hot water to wash your hands with as soon as you enter the salon and we will also have hand sanitiser available for you to use when you come into the salon.

We will understand and not be offended if you wish to wear a facemask or disposable gloves when you visit the salon and during your treatment.

Please don’t be surprised or upset if our staff use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves / facemask / apron where appropriate.

We can confirm that the laundering of salon towels and uniform is a priority we can assure you that all salon laundry is washed at 60 degrees C.

All disposable items are bagged and safely removed from the treatment area between clients.

Our Treatments

We have carried out a risk assessment on all treatments and we are confident that we can continue to provide these safely.

During your treatment

Our staff understand the importance of hand hygiene and we will ensure that we wash our hands in according with NHS recommendations before the start of your treatment.

We will try to make your treatment as safe, comfortable, and enjoyable as possible. If you have any concerns about your treatment, please let us know and we will do what we can to satisfy you.

After the treatment

In order to avoid handling of cash, we would prefer if you could pay for your treatment by card, or book and pay in full on our website.

All of these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and The NHS regarding safe practice and will amend them, as necessary.

Thank you for your understanding.

The Body and Mind team